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chasing time

Can’t believe we’re midway through October already. It’s 2.5 more months to the end of the year, and just 3 more months to my birthday! *gasp* :S

 

Seeing loved ones falling ill and lying helplessly on hospital beds have spurred me to buck up and to do more things that I love while I’m healthy and strong.  It’s time to pack more activities into those time after work and on weekends.

 

In short:

 

– read

– write

– shoot

– create

 

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StinkTel

This post is about my unpleasant encounter with the biggest telco in Singapore. Please skip this post if you have a low threshold for rants and expletives. So the story goes like this:

 

I called up the big telco lunchtime yesterday to check if my mobile line is due for recontract. I remember the two year contract should be up second half of this year, but I can’t remember exactly when. After entering many “1”s (for english, for mobile customers, for checking on recontract), I finally got through to a customer care officer (CCO).

 

Things started well enough.

 

CCO: Miss Lim, our record shows that you just recontracted your mobile line last August.

me: !! No! I’m very sure I did not recontract my line last year!

CCO: Yes, Miss Lim, according to our record, you walked into the Hello! shop at Tampines Mall and recontracted your line.

me: What phone did I get?

CCO: It was a sony ericsson.

me: Yes, I did walk into the Hello! shop at Tampines Mall and got my sony ericsson phone, but that was two years ago! The phone was spoilt around last year this time when I was travelling, so how could I have done the recontract then?

CCO: Miss Lim, our record shows that you recontracted your line last year.

me: I’m very sure that I did not! Can you check your records thoroughly?

CCO: Miss Lim, our record shows that you walked into the Hello! shop at Tampines Mall and recontracted your line last year.

me: And I’m telling you I did not! My phone was already spoilt last year, how could I have recontracted?

CCO: Miss Lim, our record shows that you recontracted last year. But it’s ok, it’s been one year already, so you can recontract again now.

me: No! This is not about me being able to recontract now. I did not recontract last year and I want to make this clear.

CCO: Miss Lim, our record shows that you recontracted last year…..

 

And then the line dropped. And I was boiling.

 

Pet peeve: Do not accuse me of doing something I did not do, especially if you are a bl**dy CCO.

 

So I called back, and got another CCO. A male this time. I explained my situation and he checked the system again and confirmed that I was correct– the last contract was signed in 2008, TWO years ago.

 

CCO (male): Sorry Ma’am, sometimes our system hangs, and we have to click onto another tab to see the record. Maybe the CCO that you’ve just spoken to is new, and she doesn’t know that.

 

Right… and so the consequences of bad staff training should be borne by consumers who PAY for your services?

 

After I venting my frustations on the poor CCO, I proceeded to ask for phone vouchers. To which I got an even more ridiculous response:

 

CCO: Sorry Ma’am, but the department issuing vouchers is out. And our department cannot issue vouchers. But I can waive off two months subscription off your current price plan.

 

me: But I want to buy a new phone, and I would like the voucher to offset the cost of the phone!

 

CCO: Sorry Ma’am, we also don’t know when the department will be back, because they’re helping with the launch of the iphone 4. How about I give you maximum three months waiver on your subscription?

 

WTF? iPhone 4 comes to town, and THE biggest telco doesn’t have even ONE staff to issue phone vouchers?

 

I’m impressed, StinkTel.

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My mom is so cute. We were chatting about the world cup earlier and she was asking if I made any bets. I told her because of my bad streak in football betting, I’ve given up betting already. Just five minutes ago, she opened my door, popped her head in, and asked if I want to bet with her. For a meal. She’s going for the Netherlands. Now that I’ve entered into a bet, lo siento, Espana,  adios~

 

Oh, and have I mentioned how cute my mom is already?

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Been feeling rather crappy of late, but I can’t pin point exactly why.

Yes, work is piling up, but it is manageable. But then again, being a procrastinator does not help things much.

I feel I should be more driven, but the time I spent thinking is much more than the time I spent doing.

Maybe that’s why.

How irritating.

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le weekend

(Warning: This is going to be a “zero photo” post.)

 

The weekend passed in a flash.

 

Attended my cousin’s wedding on Saturday. Always thought that St Teresa is a beautiful church, and what a beautiful wedding too.

 

The Dutch vs. Argentina match beckoned at night and it was painful to see the Argentines completely trashed by the Germans.

 

Slept in a bit on Sunday and went for lunch at his place. It was not too bad after all. (*thanks, yz. :))

 

Tiong Bahru again in the afternoon. Silly me left the camera’s CF card, AND extra card back at home, so could only manage a few shots on the compact before the battery ran out. :S As always, it was nice wandering around the back lanes of the prewar flats.

 

Then, the adventure bug bit us, and it was off to Punggol in search of the lalang fields. Found it!

 

Also stumbled across an open clearing where we spotted a few hawks (? i’m really bad at recognizing birds) perched on a huge bare tree. So tranquil and serene, but it’s sad that there are fewer and fewer of such places around.

 

Rating for the weekend past: 7.5/10 (It could have been 8, but lazy me skipped French class on Sat morning.. :S)

 

 

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sighting

feast for the eyes

 

 

in b&w

 

above the lamp posts

 

If you look closely enough at the last picture, you’d have spotted something.

 

What humans termed the UFO. You have to look real close.

 

But now that I look really closely at the picture again, I might just have left it outside the frame.

 

 

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inspiration

 

http://www.dayswithmyfather.com/

 

stories like these make me want to pick up the camera and tell stories too, for good. 

 

thank you for sharing.

 

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